Computer Repair Questions and Answers

Computer Repair Sacramento CA Frequently Asked Questions and Answers

How much does computer repair cost?

Our prices are lower than what most legitimate local computer repair companies charge. As a small family business, we have nowhere near the overhead our competitors do and we do our best to pass those savings on to you. For our new clients, we provide a 10% discount off service. Prices begin at only $75 for a remote support session. Click here to see our simple Computer Repair Rate structure.

What kind of Computer Repair services do you provide?

Remote and onsite residential computer support and remote and onsite small business computer support, including computer repair service contracts and computer repair service agreement plans.

Computer networking services include using wired and wireless computer networking for networking home computers and business computers, etc.

Custom web design includes website design and maintenance, full service web hosting, redesign, etc.

I also support portable devices such as tablets, iPad and Android, also smartphones, iPhones, Android phones, etc.

Basically, if it’s got an on/off switch and isn’t an appliance, give me a call!

Do you provide Apple MAC OS X support?

Absolutely! There are some hardware issues we may need to refer you to Apple support for, but we’re able to assist with the majority of issues and speak OS X fluently!

How long will my Computer Repair service take?

Most computer repair problems can be resolved within one and a half to two hours. However, a computer support session may take longer or shorter depending on the issue. You will be given an estimate before I start computer repair work.

What if my computer or laptop needs replacement parts?

We understand the crisis when your computer isn’t working! So, we keep a large assortment of replacement parts in stock. If we don’t have it available, we’ll work to source it locally or have it shipped next day, whenever possible.

Can you replace cracked or broken laptop screens?

You bet we can! Depending on the model, the cost of laptop screen replacement can be quite low even.

Do you provide on site or in home computer repair services?

Yes, the service we provide is mobile, at your location. We schedule a time convenient for you to meet at your work or home.

How quickly can I get Computer Repair service?

Jonathan endeavors to personally respond to ALL inquires and requests for service as soon as possible, with a goal of within one business day at the most and usually within two to four hours. We’re typically able to provide fast on site computer repair and often same day computer repair onsite or remote pc support. Rarely, due to a high work load or when working on a special project, we won’t be available for a few days. Call us now at 916-469-5669 or submit our Quick Request Form to make an appointment!

What are your hours of operation?

We’re open from 9 AM to 5 PM Monday through Friday. On Saturday and Sunday we’re available by appointment only. Contact us today for an appointment.

Do you provide business computer repair and support?

Absolutely! My training and speciality was originally for small business IT support. I enjoy providing in-home and small to medium businesses it support for all your technology needs. We can do most everything from the ground up if you are moving into a new office. We provide security, backup, and other managed it services to maintain your current computers and network. Focus on your business and leave the computer support to us!

What is your Computer Repair service area?

For remote support, our coverage area is anywhere with a reliable internet connection. Our local computer repair service area includes Sacramento CA, Roseville CA, folsom CA, Orangevale CA, Citrus Heights CA, Rocklin CA, Antelope CA, Rio Linda CA, Granite Bay CA, Gold River CA, and surrounding areas.

How qualified are your Computer Repair technicians?

Computer Repair Sacramento CA is owned and solely operated by Jonathan Warner. Jonathan began working with computers in 2002 and has over 20 years experience in the computer repair industry and is an experienced and certified Computer Support Specialist and Computer Repair Technician. He has been recruited repeatedly, but has rejected these employment opportunities because he enjoys working with, helping, and getting to know others on a personal basis.

Do you have a Computer Repair service guarantee?

Absolutely! My guarantee is this:

I’m honored that you are considering me to be your computer repair technician. I want you to be satisfied with my service. I am not the least expensive, but I have a history of satisfied customers and work hard to keep it that way! In fact, as a testament to my caring, personalized service, my very first clients continue to use me to this day. My goal is to complete the task to your satisfaction.

However, please be aware that some problems can repeat themselves but not as a result of bad service on my part. For example, a computer can be reinfected by a virus because the owner repeats the same steps or action that originally infected the system.

Computer Repair Questions? Contact Jonathan.

Remote PC Support Questions:

Note: Remote PC support requires a operational computer and Internet connection. If your computer is non-operational or you are having Internet issues, remote PC support is not possible, but I can still help! Contact me to schedule onsite computer repair: Computer Repair Sacramento CA

What is Remote PC Support?

Remote PC Support is when a technician works on your computer over the internet.

You still receive the same high quality level of service with remote PC support as if we were sitting in front of the computer, but the benefits include:

  • Speed: Receive help quickly without waiting for a tech to arrive.
  • Price: Since we don’t have to drive to you, our costs are lower, and we pass that savings on to you!

How does Remote PC Support work?

New remote PC support clients open an account, requiring pre-payment for one (1) hour of remote support.

You will then begin a remote PC support session. when the session begin, I’ll be able to view your screen and control the mouse and keyboard to troubleshoot and resolve the issue just like I was there onsite.

Is Remote PC Support safe and secure?

Yes. The remote PC support software used during a support session is very secure. All data transmitted is encrypted and the connection secured.

Also, you are in control at all times. The remote PC support session can be stopped or paused by you at any time.

After having a Remote PC Support session, can you access my computer without my permission?

No. Once the remote PC support session is ended the connection is closed. A new session cannot be initiated without your approval.

What if the issue can’t be fixed using Remote PC Support?

If the problem is unable to be fixed using remote PC support, on-site computer repair can be scheduled.

Remote PC Support Questions? Contact me here: Computer Repair Sacramento CA and I’ll get back to you with an answer ASAP!